Education Specialist

Xero Limited
Milton Keynes
£40,000 - £45,000
10 Aug 2017
20 Aug 2017
Education Specialist "Education is the way to move mountains, build bridges and change the world." At Xero our Education Team are doing just that; helping small businesses and accounting practices change their world - so if this sounds like something that you want to be part of read on. Why Xero? Small business makes the world go round - it's the heart of the global economy. At Xero we want millions of small businesses to thrive through beautiful software, advice and connections. We aim to make being a small business more efficient and profitable, and more enjoyable too. What we're looking for We are looking for two Educations Specialists, one of whom, ideally, should be interested and knowledgeable on Payroll processes and legislation. This role is primarily to expand Xero's educational content through our online portal, Xero U, in an engaging, interesting and dynamic way. Content needs to be applicable to prospective and existing partners, our customers and industry bodies. This role will involve liaising with various partners, community groups and customers to identify course and content requirements and creating high quality digital education. The Education Specialist will also deliver training via classrooms and scheduled webinars. What you'll get involved in (prior experience in any of these areas will be highly beneficial) - Produce and write materials for core training on Xero and Xero-add-on partners for SMB's and accounting partners - Facilitate webinars and face to face sessions to partners and customers to a world class industry standard - Project manage creation of content through either external or internal writers - Provide assistance and coaching to third party content creators to facilitate high quality production and delivery of webinars and recorded material, undertaking train the trainer activity when appropriate - Assist with events amongst the accountant community, accounting partners and SMBs - Take feedback from surveys and follow up programmes to refine content after initial release - Manage the localisation and updating of product education with every new global release - Work with stakeholders to identify common support issues that can be addressed through the development or refinement of educational content - Build effective relationships with Education Specialists in other Xero geographies to ensure sharing of content and best practice - Support the Education Coordinator in the response to client tickets - Attend regular product updates and provide training events for internal teams when required Key Experience - Previous experience in the production of educational material and course structure - Strong experience of digital education production - AAT Level 4 - Payroll experience highly advantageous