Claims Settlement Team Leader

Smart Recruit Online Ltd
12 Aug 2017
20 Aug 2017
Contract Type
Are you hungry and ambitious for more success and responsibility?

Do you ever feel that your current role just isn't fulfilling or rewarding enough?

Well, in your new role as a Claims Settlement Team Leader working with us, this can all change as we give you as much responsibility as you can handle.

We are a small close knit team that support each other like a family. You will enjoy working closely alongside your experienced colleagues to deliver and maintain the highest levels of customer satisfaction that the industry has to offer.

Our rewards often come in the form of the satisfaction that doing the job well brings.

Manage, motivate and lead your Claims Settlement team to ensure Operational Excellence. Ensure the consistent delivery of high levels of internal and external customer service that will enable the generation of increasing levels of profitability in day-to-day Customer Support Centre activities.

Main Duties & Responsibilities

Ensure that the required standards of operation are consistently delivered by your team
Constantly review and evaluate the effectiveness of individual team members
Actively look for ways to improve the Claims Settlement and Valuation service and your own personal performance, sharing any ideas to the benefit of the whole team.
Provide effective and appropriate leadership guidance, coaching or direct intervention to your team members as necessary. With the support of the Customer Operations Manager, set developmental challenges, identifying training needs as appropriate
Enact agreed objectives that supports the Claims Settlement team and set team goals that supports the delivery of own objectives
Install appropriate quality standards into own objectives and day-to-day activities that will always ensure the delivery of Operational Excellence within your team
Continually measure your team performance through appropriate KPIs and other indicators
Assist in the development and promotion of a culture that actively supports the Company's Mission, Vision & Values and where best practice is identified ensure it is shared with other team leaders to the benefit of the whole of the team.
Assist in the installation of and maintain appropriate forms of communication with your team
Continually measure all areas of cost throughout your team and provide relevant information to the Customer Operations Manager to enable budget setting and control, reporting challenges and solutions as necessary
Continually deliver on improving the Customer Experience, both internally and externally, providing appropriate training interventions as and when required

Claims Settlement | Customer Service | Team Leader | Quality Standards | Operations |

Essential Criteria:

Evidence of working in support of continuous improvement and delivering high performance standards
Must have previous line management experience
An understanding of cost management
Ability to be hands on and lead by example
Good problem solving skills
Strong communication and interpersonal skills both verbal and written
Dynamic, energetic and motivational leadership style
Good IT skills, especially in Microsoft Office
Strong customer service focus
Well-presented and professional manner

Desirable Criteria:

Examples of self-driven continuous learning
Automotive or insurance sector experience
Previous experience operating at Team Leader level
Experience in cost management
Previous experience in Claims Settlement

About Us:

Our unique combination of industry leading online auction technology, strategically positioned facilities, nationwide transport fleet and truly global buyer base, enables us to deliver a market leading service to all our clients.

Our continued investment in innovation and our customer centric approach means we deliver bespoke solutions tailored to the specific needs of all our clients, and Copart are looking for the right people to join our team.