Software Support Analyst / Application Support Are you looking to progress in a company who reward ambition and hard work? Are you looking for a step up in your IT career? One of the UK's leading software companies is looking for an experienced support analyst to join a busy and growing team, providing support for a number of enterprise scale software applications with thousands of users across multiple locations. This company offer fast progression for ambitious candidates. Cranfield, Milton Keynes, Bedfordshire £20,000 - £25,000 Benefits Microsoft Training Certifications offered to employees Skills - Essential IT support experience Desirable (but not essential) ·Customer service experience ·Software application support ·Strong problem solving skills ·Basic MS SQL Server / SQL The Role Working from their International HQ in Milton Keynes, you will join a team of 6 Application Support Analysts who currently deal with all application problems for the entire customer base. You will determine priorities for action and resolution in line with the Support Manager, and manage customer expectations regarding timelines and complexity of resolutions. You will liaise with Account Managers / Project Managers regarding client issues and implications, and escalate calls in line with SLAs to other technical teams in the business. All Application Support Analysts manage their own call list and therefore you must be proactive and demonstrate resilience under pressure. The Company This global organisation has over 15 years experience of developing cutting edge software solutions to the UK and International markets. They pride themselves on their focus towards customer service, and encouraging staff to develop and deliver their full potential. One third of employees originated in the Application Support team and then progressed into various other roles such as Team Leaders, Project Managers, Account Managers, 2nd Line support, Software Development. This is a great role for someone that wants to progress in a dynamic and forward thinking business. The company also has offices in Boston, USA, and Auckland, New Zealand. Big Red Recruitment is working on this role exclusively and has interview times already planned so please send me your CV as soon as possible, or call for an initial conversation.