Second Line Desktop Analyst - 24/7 Shift

Computacenter Limited
Milton Keynes
10 Aug 2017
16 Aug 2017
Summary Computacenter is Europe's leading independent provider of IT infrastructure services, enabling users and their business. We advise organisations on IT strategy, implement the most appropriate technology, optimise its performance, and manage our customers' infrastructures. Coming into the dedicated customer 24/7 Shift Team in Milton Keynes as a 2nd Line Desktop Analyst for one of Computacenter's most highly regarded customers, providing high level desktop support to the onsite stakeholders. The role will focus on Windows desktop operating systems, Active Directory and Microsoft Office to name a few elements. Main Responsibilities Shift Team, the 2nd Line Desktop Support Analyst will be actively involved in managing and resolving all desktop related IT incidents providing the highest level of customer support and service. You will also act as a single point of contact for related incidents working with the relevant ticketing and call logging system to track and update issues and requests, so that stakeholders are fully informed at all times. Upholding a high level of customer service will also be key, as the successful 2nd Line Desktop Support Analyst will be supporting users at various levels within the business. Ideal Candidate You will need Desktop support experience/exposure at a second line level, and working knowledge Microsoft products. You will also have experience of working to tight SLAs and manging your own workload. You will be given the opportunity to have a key hand in improving the service to a high profile customer. This will not only raise your own profile within Computacenter, but also allow you to learn further systems and technology elements to drive up your own skill set. We look for someone who can communicate with colleagues and stakeholders at all levels as the account this role is aligned to is a high flying and a flagship one for us. Windows Desktop operating systems, Windows Server operating systems HP Client Management software Active Directory Microsoft Office Printers, scanners and other peripherals Call logging software The successful candidate must be able to undertake SC clearance. This job was originally posted as