Sublets Administrator

FirstPort Limited 4352396
Market related
09 Aug 2017
18 Aug 2017
Sublets’ Administrator Luton Closing date - 3rd August Reporting to the Property Transfer Development Lead, your role as Sublets' Administrator will include key responsibilities such as: Ensure compliance with Lease subletting covenants. Ensure applications for subletting consent and registration are dealt with efficiently. Ensure all income opportunities are maximised. Proactively analyse leases, check schemes for possible non-compliance and write to residents who may be in breach of the consent or registration covenants of their Leases. Process subletting applications. POSITION IN ORGANISATION Reports to Property Transfer Development Lead SCOPE OF JOB Main Responsibilities: Deal with calls and queries to the Sublets’ Team. Liaise with Residents/Estate Agents in dealing with all consent enquiries. You will be required to interpret Leases/Transfer Documents/OCEs, identify the specific requirements and convey this information to the relevant party. Monitor developments for Lessees who may be in breach of consent covenants. Implement development specific instructions as advised by business Operations. Provide information to Property Managers, RMC Directors and Landlords where bespoke instruction has been requested. Proof read and process deeds of covenant where required. Process sublet requests. Actively inform and engage with residents to promote lease/transfer compliance. In the event non-compliance liaise with mortgagees. Maintain and update owners’ records. Update the in house software systems with status changes and information received. Provide standard and ad hoc letter, email and telephone responses to leaseholders. Maintaining and monitor daily diaries to monitor for a reoccurrence of consent being required. Run ad hoc reports from Qube. Maintain a record all correspondence for auditing purposes. You will be expected to learn and understand the roles and responsibilities of all departments of the business to ensure that internal communication is referred and dealt with in a timely manner. With some clients you will be required to approve references and refer relevant correspondence to the Directors. Assist Company Secretarial and Alterations with phone calls if short staffed or at lunchtime. Any other task or change of processes as required by the department. KEY INTERFACES All departments within the business Customers’ solicitors Estate Agents Freeholder Clients Mortgage Lenders RMC Clients RTM Clients External businesses QUALIFICATIONS GCSE English Language and Maths C grade or equivalent EXPERIENCE Minimum of 2 years’ experience in a customer service role preferably non customer facing and telephone based. Experience of working in a varied and demanding role. Experience of working to strict deadlines Experience within the residential property sector (Desirable) Experience in dealing with Solicitors/Legal representation (Desirable) Experience database management (Desirable) Legal experience (Desirable) KNOWLEDGE Intermediate level Microsoft Office (Primarily Word/Outlook/Excel) Knowledge of the conveyancing process Knowledge of the role of a Managing Agent Knowledge and understanding of the legal requirements applicable to the transfer and mortgage of Leasehold and Freehold property. (Desirable) TECHNICAL SKILLS Professional letter writing skills Ability to manage difficult customers Ability to use initiative Ability to work productively and cooperatively in a team Problem solving Strong written and oral communication skills Ability to multitask and organise workload effectively and work under pressure. Team working. Attention to detail Strong organisational skills Strict adherence to Data Protection and other company policies. PERSONAL QUALITIES Strong team player Professional and patient manner Ability to remain calm during a crisis Work flexibly and conscientiously in a developing office environment. This job was originally posted as

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