Customer Services Manager

Recruiter
The Hiring Hub Limited
Location
Manchester
Salary
£21,500 plus bonus
Posted
10 Aug 2017
Expires
07 Sep 2017
Ref
AAJ-11625 3
Contact
Paul Jones
Contract Type
Permanent
Hours
Full Time
Due to continued expansion, an excellent opportunity has arisen for a Customer Services Manager to join a company specialising in providing visitor welcome and street management services to some of the UK’s best-known destinations. Based in Manchester, the successful Customer Services Manager will earn £21,500 per annum, plus bonuses.

If you are the sort of person that loves working with people, wants to be a key part of their community and enjoys helping locals and visitors enjoy their city experience then this is a perfect role for you.

Working with the Area Manager the successful Customer Services Manager will achieve and maintain the highest possible standards of delivery and consistency at site level, across the four key job roles of visitor welcome, business liaison, environmental reporting and intelligence gathering. Build and maintain an excellent working relationship with the client; maintain accurate site records in accordance with company procedures and motivate your staff to achieve excellence.


The role: 
  • Managing staff rosters and cover
  • Staff holidays (and cover where necessary)
  • Managing site performance across all four disciplines plus Mystery Shopping
  • Client Liaison (statistics/feedback)
  • Promoting company image and property (uniform, equipment, workspace)
  • Logging site visits and actions
  • Staff Observations and Reviews
  • Day to day liaison with the client including report generation and analysis
 Our founding principals of Trust, Pride and Camaraderie are embedded in everything we do. We aim to be ‘the best in class’ and have built a solid reputation for providing a knowledgeable, dependable service, delivered with integrity and a smile.

To be considered for the Customer Services Manager position you must possess the following key skills and experience:  
  • Full clean driving license
  • Knowledge of health and safety procedures
  • Exceptional customer service skills
  • Ability to think on your feet
  • Strong organisational skills
  • Good people management skills
  • Quick learner, tenacity and patience
  • Sense of humour!
If you’re interested in the opportunity to become a Customer Services Manager based in Manchester, please send your CV along with a covering letter explaining why you believe you are suitable for the role.


Additional information: Work schedule is 5 days a week with some weekend working

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