Service Co-Ordinator

Recruiter
White Arches Caravans
Location
Wellingborough
Salary
Competitive
Posted
02 Aug 2017
Expires
30 Aug 2017
Contract Type
Permanent
Service Co-Ordinator

GBP17k - GBP20k DOE

Service Advisor/Co-ordinator

A fulltime and permanent Service Advisor/Co-ordinator is required to join a small professional team at our Motorhome Branch based on the A45 near Wellingborough, Northants.

Responsibilities include:

Arranging service bookings, liaising with technicians and the organisation of a workshop diary.

Meeting and greeting customers.

Dealing with service customers when dropping off their motorhome

Keeping customers informed of progress and gaining authority for additional work and invoicing.

Liaising with manufacturers and suppliers in respect of warranty claims and parts orders.

Arranging bookings of courtesy cars.

Supporting the admin of the motorhome customer hire service

Answering calls to the Branch

Supporting the general admin of the Branch

The successful candidate should possess the following skills and attributes:

A positive attitude to customers and other work colleagues.

Excellent customer service skills, both face to face and over the telephone, be methodical, organised and work well under pressure.

Good IT skills

A full driving licence to enable travel to and from work.

Experience in a similar customer service role would be an advantage.

A practical understanding of the basic operation of motor vehicles/motorhomes/caravans would be an advantage.

This is a challenging but rewarding role within the Leisure Industry with the successful applicant being able to establish themselves as a valued and pivotal member of the team.

Hours of work are full time, including Saturdays. Sundays and Wednesdays are non-working days.

Salary: GBP17k to GBP20k