Technical Support / Account Manager
Technical Support / Account Manager Milton Keynes, Buckinghamshire Are you a talented and ambitious support or accounts professional looking for something more? Could you put your great customer skills to good use within the IT industry? If so, read on. The Company: A globally operating provider of leading software solutions to the property management and real estate industry is now seeking a Technical Support / Account Manager to join their team. With an international customer base and major clients based in North America, Europe, the Middle East, Asia and Australia, as well as the UK, this is an exceptional time to become a Technical Support / Account Manager with our client and push your career to the next level. The Rewards: - Salary of c£25,000 - £35,000 DOE - Profit share - BUPA medical cover - Income protection scheme - DIS benefit - 25 days' holiday Joining a vibrant, friendly and collaborative environment where there is plenty of encouragement and fun, you will discover a laid-back, open plan office with a casual dress policy as standard. The team of 10 is, of course, highly professional but also focuses on enjoying their time at work and are eager to make the most of their time outside of the professional environment. There are plenty of chances to develop and progress with our client. To begin with, you'll receive an in-depth training and induction period followed by further training opportunities and the chance to grow into more senior positions both within the technical/account management field and outside of it. The Role: As the Technical Support / Account Manager, you'll be joining the Client Services Department which is spread across the offices in Milton Keynes, Amsterdam and Cluj. Your role will specifically focus on supporting and servicing a range of customer accounts. You'll work with a range of customers from Fund Managers to property sector professionals and will provide effective communications and excellent levels of support. Your tasks will include: - Maintaining and building strong business relationships with customers - Managing and prioritising incoming support queries - Identifying the root-cause of issues and managing a resolution plan - Escalating any relevant issues to the Management Team About You: Could you thrive in this exciting role? To be considered as a Technical Support / Account Manager, you will need: - Previous experience in a Technical / Customer Support position - Previous exposure to and/or a working knowledge of accounting processes, such as financial accounts, accounts payable and accounts receivable - A good level of IT literacy, including knowledge of MS Windows and Office - A degree (or equivalent) - Excellent customer facing and/or communication skills Ideal candidates may have experience of supporting accountancy software, or using accountancy software in a working setting, however this is by no means essential. Experience gained within the property industry would also be beneficial, as would experience with SQL. Other organisations may call this role Technical Support Analyst, Software Support Analyst, Software Support Technician, Customer Support Technician, or Customer Account Technician. Our client is also interested in hearing from IT savvy candidates who have held the role of Accounts Clerk, Accounts Technician, Accounts Assistant, Accounts Payable Technician, or Accounts Receivable Technician, and are looking to pursue a more customer focused role. Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you are ambitious and customer focused and could see yourself as a Technical Support / Account Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.