2nd Level Support Engineer (Server Admin)

Focus IT Recruitment Ltd
£25,000 - £28,000
29 Jul 2017
17 Aug 2017
2nd Level Support Engineer (Server Admin) - Luton - NEW The Company Once again Focus IT has the pleasure with working alongside this well-established IT Solutions Provider. My client has been going for 15 years and is industry recognised for their service level. The Role Due to industry growth and winning new business my client now requires a 2nd level Service Desk Engineer to compliment their dynamic existing team. The role will be permanently based at my clients customer site in Luton and you will be responsible for providing internal IT Support to end users. You will provide 2nd Level support duties directly to end users within the business, in a Microsoft Windows / Exchange environment Key Duties and Responsibilities: - To provide comprehensive 2nd line technical support; answering support queries via phone, remotely and on site when necessary. - Provide support to the first line team when necessary. - To maintain a high degree of customer service for all support queries and adhere to all service management principles. - To take ownership of user problems and be proactive when dealing with user issues. - To log all calls on the call logging system. - Respond to enquiries from clients and help them resolve hardware or software problems. - Support users in the use of Computer equipment by providing necessary training and advice. - To arrange for external technical support where problems cannot be resolved in house. The role requires the following attributes: - Good knowledge of Microsoft based operating systems - Experience with using and troubleshooting Microsoft Office suites - Good understanding of PC hardware set-up and configuration. - Understanding of Networking and TCP/IP Protocols - Exposure to Server level administration and virtualisation The Candidate You will be an experienced Helpdesk 1st /2nd Line Support Engineer with 2 or more year's commercial experience, with excellent knowledge of Microsoft Operating Systems and Exchange environment. You are required to and have some commercial knowledge of Windows Desktop and Exchange exposure. Key Skills: - Desktop Support Win7 - 10 - Server Support Windows 2008 -2012 - VMware ESX - Cisco ASA Firewall / Switching (Basic understanding) To clarify this role is working for a managed service provider, however you will be permanently based at their client site and providing end user support and dealing with internal IT related issues. This is an excellent opportunity for a Helpdesk Support Analyst seeking to utilise your experience within this rewarding organisation. The Location The role is based in Luton, Bedfordshire. Please forward CV's to or alternatively call for more information. Salary: £25,000 - £28,000 Benefits Location: Milton Keynes