Service Delivery Manager

Recruiter
Rethink Recruitment Solutions Limited
Location
Bedford
Salary
£36000.00 - £42000.00 pa + Car Allow, Bonus, Bens
Posted
15 Jul 2017
Expires
20 Jul 2017
Service Delivery Manager - Bedford Commutable from Milton Keynes, Northampton, Luton, Cambridge- ITIL- £35K - £42K Car Allowance (£6.9K) Bonus Benefits An expanding organisation are recruiting for a Service Delivery Manager to be responsible for ensuring the business delivers contracted services in line with agreed requirements. You will fully understand the customer's key business objectives and drivers and to effectively translate those needs to the internal team ensuring the customer is fully and professionally supported. You will also be responsible for ensuring the relationship and service is mutually beneficial. Candidates will possess the following experience:- - Proven experience in IT Service Management environment, ideally in multi-platform, data centre arena - Demonstrated ability to communicate, present and influence credibly and effectively at all levels of an organisation, including executive and board level - Have a technical understanding of multiple IT and network solutions & technologies with the ability to describe to both a technical and a non-technical audience. - Ability to focus on the needs of the customer to understand and translate not only their service requirements, but the business drivers behind them and the impact of non-performance on their business - Proven ability to manage and negotiate difficult client situations to achieve a mutually beneficial outcome, and communicating good and bad news to the customer in an effective manner - Able to build relationships with customers and colleagues which are productive and effective across the board - Commercially aware with proven up-selling skills - ITIL V3 Foundation as a minimum This is a very exciting time to join an expanding organisation and grow with the company. For further information please apply below or contact Robert Fall on or rfall Service Delivery Manager - Bedford Commutable from Milton Keynes, Northampton, Luton, Cambridge- ITIL- £35K - £42K Car Allowance (£6.9K) Bonus Benefits