This leading European airline now have an opportunity within their HR Service Centre. As part of the team you will ensure the smooth running of HR processes and provide excellent transaction processing both in terms of back office interventions to operate the e-HR systems and in terms of processing manual transactions such as letters and contracts.The work is rule based and is supported through detailed processes, procedures and templates. The skill is thorough knowledge of the processes, procedures and templates and excellent and efficient execution of these with a right first time mentality. You will need to be flexible and able to operate across a range of processes and procedures. Your specific duties and responsibilities will include but are not limited to; - Clearing the daily task list as assigned to meet SLAs - Identifying and clearing stuck transactions and reporting where there are IT issues - Creating and issuing letters and contracts in line with SLAs - using matrices to ensure these are right first time - Complete manual transactions in line with SLAs Customer focused operation of HR Services - Prioritise transactions in line with Service Level Agreements and Customer needs - Complete transactions with pace and accuracy - Identify areas for improvement on the system or with manual transactions (including opportunities to systemise) - Work on improvements with the Service Centre Manager including system testing, integration testing etc. - Support HRSC Case Specialist with calls in peak periods. Maintenance of the HR infrastructure & collateral - Keep the matrices and materials that support the processes up to date - Identify improvements and recommend changes as necessary to optimise efficiency, effectiveness and customer service - User acceptance testing of upgrades, new releases, integrations etc. for the e-HR systems on behalf of users in HR and the customers In order to be considered for this role you will need the following skills and/or experience; - Customer focused and able to work with high levels of accuracy and speed - The ability to deal with people at all levels in the business - Excellent communication skills both written and oral - Excellent MS Office skills - Judgement of when case is more complex and requires further processing or when an email requires a call to the client to get them to self-serve - Ability to spot patterns in enquiries and identify where there is a requirement for standardisation and systemisation to improve service to customers Advantage xPO is in the top 1% of staffing companies in the world. With a truly global footprint. Advantage xPO specialises in recruitment outsourcing. Working with some of the leading employers around the world, Advantage offers global contract and permanent career opportunities across a wide range of industries and sectors. Advantage xPO: services offered are those of an employment agency for permanent work and/or employment business for the supply of contract/temporary work.