FIELD SERVICE ENGINEER
Sector Field, FMCG, Service and Maintenance Job Title Field Service Engineer ? Global Salary GBP35000.00 - GBP42000.00 per annum Location Dunstable, Luton, Stevenage, Hitchin, Royston, Cambridge area. Contact Gemma Le-Surf Our client are a market leader in the design and manufacture of test and inspection equipment supplied into the FMCG sector. Based in the Dunstable, Luton, Stevenage, Hitchin, Royston, Cambridge area, they are actively seeking a Field Service Engineer to cover global coverage of their customer sites for installation, commission, fault find, service and maintenance. The main responsibilities of the Field Service Engineer ? Global, are to provide first line technical support for the preparation, set-up, calibration, testing, installation, servicing and repair of their test and inspection products at company facilities and customer sites. Responsible for meeting project demands and driving customer satisfaction Set-up, installation, repair and maintenance of equipment in the field; provides customer training and project support as required. Documents all activities and submits paperwork in a timely basis Order, install, and return parts and manages repair parts cycle time. Reviews all logs for open issues and prepares formal reports to internal project personnel and customers as necessary. Participates in Service sales opportunities and assists with promoting and implementing revenue programs. Ensures that tools and test equipment are properly maintained and calibrated Assesses product/equipment performance based on field support data; recommends modifications or improvements. Seeks to provide technical support to customers and other service professionals as required. Participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports. Possesses a solid level of technical knowledge Maintains clear and concise business communication proficiency, both oral and written Establishes and maintains a close relationship with senior level FSE?s and Product Specialist in order to support the needs of the customer and remain aware of current technical trends. Exercises every available measure to control and minimize costs. Travel, overtime and work hours other than Monday-Friday may be required and individual will need to be prepared to undertake international travel. Comply with and ensure department compliance with Company health, safety and environmental policies. The successful Field Service Engineer - Global, will have the following attributes: Degree or equivalent in Electrical/Electronic Engineering qualification. Demonstrable experience in troubleshooting and field repair of electrical and electronic systems and equipment Demonstrable experience within manufacturing or FMCG industry The Field Service Engineer position is 70% Global travel and 30% to be based at the office in Dunstable, Luton, Stevenage, Hitchin, Royston, Cambridge area, therefore the successful Field Service Engineer will reside near to the office. Reed Specialist Recruitment is an Employment Agency and an Employment Business for permanent and temporary recruitment. In response to your application Reed will contact you by phone, email or SMS to discuss it and related opportunities. You can opt out at any time using the links provided.