DV Cleared Desktop Support (2nd Line)
DV Desktop Support Engineer Main responsibilities, focusing on the required outputs: To support, operate and maintain the current secure server platforms. To support, operate and expand the current secure mobile solution. To support the operational processes needed to deliver the required service levels to customers. To maintain within ICT Operations the hardware, software, licensing for all aspects of the EUC Services. Provide end to end service support for EUDs, including direct user support to director level. Support EUC background infrastructure, including: Active Directory, Group Policy, Disk encryption, SCEP, McAfee, WSUS and Avanti Endpoint Management and Security Suite. Skills transfer and development of an employee to develop the capability within the current team. To maintain and support the ICT Operating model including Policy, Process and procedures to ITIL 3 standard. The delivery and execution of an integrated and consistent document set related to the product support requirement. 1.2Knowledge / Skills Required Experienced in the creation of Knowledge Based Articles, and training of users Experienced in working with Secure Mobile Technologies Experienced in handling and management of Cryptographic material and associated Security Procedures Knowledge of Virtual Private Networks Knowledge of encryption devices and protocols Proficiency with traditional networks and mobile networking technologies Experience in working alongside many aspects of the ITIL3 environment such as release to production, problem & change management, and quality assurance. Experience across the full range of Windows (Server and Client) and Office environments. The ability to communicate clearly at all user levels The ability to create and support Operational Process documentation, for use across the business Good working knowledge of certificate based authentication Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.