Resource Planning Manager

Recruiter
Haigh Recruitment Consultants
Location
Milton Keynes
Salary
From £25,000 to £38,000 per annum + Benefits
Posted
05 Jul 2017
Expires
24 Jul 2017
Our Client is a very well known operation with 3 sites in the UK. Working with the Milton Keynes Contact Centre and reporting into the Resource Planning and Liaison Manager - you'll be responsible for intra-day and mid-long term forecasting and the management of a team of up to 4 Analysts. Key responsibilities include the following: - The ongoing development of the Workforce Planning processes - Gathering and analysing a broad range of Data to develop the Staffing and Resource Planning function - Management & development of a team of Schedulers delivering resource planning solutions across all 3 sites - The production of monthly, weekly and daily variations to the long range forecasting model with intra-day contact volume forecasts by skills group based on historical contact patterns, shrinkages and handle times. - The development of forecasting tools - General MI reports on forecasting trends - Work closely Marketing to ensure campaign activity is included within the forecasts In terms of who we are looking for, you'll be an experienced Contact Centre Resource Planner who has worked ideally in a multi site inbound environment. The role will involve management of a team - while prior experience of developing and managing Analysts is highly desirable, it's not an absolute essential. You'll be familiar with using WFM tools to develop forecasts and have very strong Excel skills. Milton Keynes. This job was originally posted as www.totaljobs.com/job/74920622