Technical Support Engineer-Telecommunications,Electronics

Bluetownonline Ltd
£20k - £24k pa
09 May 2017
13 May 2017
Job Title: Technical Support Engineer (Office & Field based) Location: Silsoe, Bedfordshire Salary: £20,000 - £24,000 Working Hours: Monday - Thursday 09:00 - 17:30 Friday - 09:00 - 17:00 Our Client are currently looking to recruit an enthusiastic and dedicated individual to join their busy technical support team, handling queries and resolving faults. The client is a fast-growing telecommunications & Managed service provider, whose product portfolio includes lines, broadband, the latest voice and data products, cloud based technologies and desktop support (MAC/Windows). They encourage a positive working environment and are based on the top floor of a country estate located in Silsoe, overlooking beautiful formal gardens. Job Role: Duties to include but not restricted to: - Travelling across the UK to complete site surveys, installation, training and support on all technical products. - Installing and configuring computer & telecoms hardware, operating systems and applications. - Monitoring and maintaining computer/Telephone systems and networks. - Talking staff & clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues. - Troubleshooting system and network problems and diagnosing and solving hardware or software faults. - Liaising with Customer Service Teams and Carriers to resolve customer faults. - Providing support & logging tickets. - Following diagrams and written instructions to repair a fault or set up a system. - Supporting the roll-out of new applications. - Setting up new users' accounts and profiles and dealing with password issues. - Working continuously on a task until completion. - Prioritising and managing several open cases at any given time. - Rapidly establishing a good working relationship with customers and other professionals. - General Office administration. The Candidate: Skills: - Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution. - The ability to work well in a team and independently. - The ability to prioritise your workload. - Attention to detail. - Pleasant telephone manner. Please click the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Mechanical Engineer, Technical Support Engineer, Electrical Engineer, Electronics Engineer, Mechanical Engineering, Mechanical Technician, Mechanic, Automotive Engineer, Motor Vehicle Technician will also be considered for the role.