Technical Support Engineer-Telecommunications,Electronics
Job Title: Technical Support Engineer (Office & Field based) Location: Silsoe, Bedfordshire Salary: GBP20,000 - GBP24,000 Working Hours: Monday - Thursday 09:00 - 17:30 Friday - 09:00 - 17:00 Our Client are currently looking to recruit an enthusiastic and dedicated individual to join their busy technical support team, handling queries and resolving faults. The client is a fast-growing telecommunications & Managed service provider, whose product portfolio includes lines, broadband, the latest voice and data products, cloud based technologies and desktop support (MAC/Windows). They encourage a positive working environment and are based on the top floor of a country estate located in Silsoe, overlooking beautiful formal gardens. Job Role: Duties to include but not restricted to: Travelling across the UK to complete site surveys, installation, training and support on all technical products. Installing and configuring computer & telecoms hardware, operating systems and applications. Monitoring and maintaining computer/Telephone systems and networks. Talking staff & clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues. Troubleshooting system and network problems and diagnosing and solving hardware or software faults. Liaising with Customer Service Teams and Carriers to resolve customer faults. Providing support & logging tickets. Following diagrams and written instructions to repair a fault or set up a system. Supporting the roll-out of new applications. Setting up new users' accounts and profiles and dealing with password issues. Working continuously on a task until completion. Prioritising and managing several open cases at any given time. Rapidly establishing a good working relationship with customers and other professionals. General Office administration. The Candidate: Skills: Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution. The ability to work well in a team and independently. The ability to prioritise your workload. Attention to detail. Pleasant telephone manner. Please click the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Mechanical Engineer, Technical Support Engineer, Electrical Engineer, Electronics Engineer, Mechanical Engineering, Mechanical Technician, Mechanic, Automotive Engineer, Motor Vehicle Technician will also be considered for the role.