Helpdesk Analyst

Letchworth Garden City
08 May 2017
17 May 2017
Contract Type
Full Time

Company Information

Atos SE (Societas Europaea) is a leader in digital services with pro forma annual revenue of circa ??? 12 billion and circa 100,000 employees in 72 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.

Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline

Job Description

We are looking to bring on-board talented individuals who would like to start their career within IT. Customer service, communication skills and a professional telephone manner are essential for this role; experience within an IT helpdesk environment is nice to have but not essential.

Duties of the helpdesk associate/1st line support analyst include:

Offering 24/7 1st line support to an International restaurant chain for their operations.
Supporting customers in resolving their IT problems on both software and hardware issues
Offering a high level of customer service at all times with a professional attitude
Identifying issues quickly and escalating where applicable
Working to 'case resolution' KPI's and targets
We operate a 24/7 help desk and there are a range of daytime and overnight shifts with shift allowance available.

Additional Information
Compensation and Benefits

Additional Information

A great incentive to join the Atos team is the market competitive range of benefits that the Company provides. These include a competitive salary, as well as a number of core benefits, such as; 25 days annual leave plus bank holidays; private medical insurance, which all new starters will be automatically opted into; an attractive stakeholder pension scheme, with employer contributions of up to 10% basic salary; Life Assurance; Income Protection; Personal Accident Insurance; and Season Ticket Loan. In addition to this Atos operates a flexible benefits scheme that allows you to purchase discounted products and services. Additionally, comprehensive training and development is delivered in a variety of ways, leading to accreditation if required.

Your Application

If you wish to apply for this position, please click below to complete our online application form and attach your CV in either Word, rtf or text format.
Atos does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.

We are committed to making reasonable adjustments to the applications process for people with disabilities. If there is anything we can do to help you, please let us know:

*LI-POST Salary: Pension, dental, healthcare. Date posted: 08/05/2017