Quality Analyst (German Speaker)
Quality Analyst (German Speaker), OnStar Europe
Our client is a global company united for one common purpose-- strive to earn customers for life; therefore they put the customer at the centre of everything they do. While their roots in the earliest days of automobile development give them plenty to celebrate, their success has always been founded on their forward thinking philosophy and drive for excellence.
OnStar Europe, a subsidiary of our client, is a service unique to our client and its associated brands. Their services range from automatic crash response and stolen vehicle assistance - so you’ll never compromise on safely, through to in-car Wi-Fi and a smartphone app for your diagnostics - such as when you need to fill up, what your type pressure is at the touch of a button.
To support our growth, they are looking for a Quality Analyst (German Speaker) for their contact/call centre division.
This Quality Analyst (German Speaker) will primarily be involved in ensuring their Subscribers receive a high quality experience and their Advisors have the tools they need to provide world-class service.
Other responsibilities include:
- Work with tools to listen and critique customer interactions to ensure the service is delivered to the standard they have set for themselves.
- Liaise with the OnStar Contact Centre supplier management team to provide candid feedback and coaching opportunities to improve the quality of the customer experience.
This is an excellent opportunity for a driven individual who is looking to be part of a global organisation who can offer vast opportunities for growth. A successful candidate for this Quality Analyst (German Speaker) should be fluent in English and German language, with good background and/or understanding in a quality assurance function and/or workforce/performance management, including identifying trends, quality data monitoring and tracking performance at team and or individual level, strong customer service experience. Experienced contact centre advisors who have the drive/willingness to learn can be considered for this role.
What we offer
Aside from the opportunity to be part of a global organisation, they are also offering opportunities for you to grow your career. A competitive salary and benefits package also awaits!
How to apply
They are looking forward to receiving your application as well as relevant supporting documents (cover letter, CV and certificates), including your salary requirement and period of notice.
Please note that they only accept applications via their online platform.
Our client is an equal opportunity employer.